Questions?
Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.
Shipping & Delivery
How does shipping and delivery work?
So you've made an order? Welcome to the Dromeda family!
Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.
Your products will be sent via Australia Post, and then they should be safely in your patiently waiting hands within 5-10 business days**.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.
*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.
**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!
How much do I pay for shipping?
All orders include FREE and fast delivery Australia-wide, no matter how many products you order.
When will my order arrive?
Once your order is picked and packed, the magical journey from Dromeda HQ to your front door begins.
All orders (no matter how many products you purchase) include FREE and fast delivery Australia-wide. You can expect your order to arrive within 5-10 business days* from the day you place it.
*Please note: Although Australia Post quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
How do I track my order?
Yay, time to celebrate – your order is on its way! After we pass your order to Australia Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!
Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).
Help, I think my order is lost/hasn’t been delivered?
Think your order might be lost in transit? Although Australia Post quote us 3-7 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post.
*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.
Can I change my shipping address?
Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.
If your order has been shipped, don’t panic! You can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
Do you ship internationally?
At this time, we only deliver our products to customers in Australia.
Are there any customs/import fees?
All our products are shipped right here in Australia, out of our distribution centre. This means there’s no need to stress about any customs fees, as it’s shipping from your own backyard.
Product Questions
What exactly is a Dromeda skateboard triptych?
Each Dromeda piece is an artwork printed across three genuine 7-ply maple skateboard decks. The three decks are designed to be displayed together as one continuous artwork — somewhere between wall art and sculpture.
Does everything I need to hang it come with it?
Yes. Every triptych includes three wall-mount hangers — one for each deck — along with installation guidance. The decks are designed to sit slightly away from the wall, creating the floating look you see in our product photography.
How big is the triptych once it’s on the wall?
Each deck is approximately 31" high × 8" wide. With the three decks displayed using our recommended 2" gap, the complete piece measures approximately 31" high × 28" wide. You can increase the spacing if you want the artwork to occupy more of the wall.
Are these real skateboard decks?
Yes. We use genuine 7-ply maple skateboard decks rather than flat timber cut-outs or printed panels. They have the shape, concave profile and truck holes of a traditional skateboard deck, but Dromeda pieces are produced as display art rather than for riding.
Will the artwork look exactly like it does online?
Very close, but expect small variations between what you see on a screen and the physical piece. Colour can vary slightly depending on your display and lighting, and the shape and curvature of the skateboard decks naturally influence how the artwork appears across the three surfaces.
Can I create a triptych using my own artwork or image?
Yes. Our Build Your Own Triptych option lets you turn your own artwork, photograph or design into a three-deck Dromeda piece. You'll be able to preview how the image works across the decks before ordering.
Returns & Exchanges
Do you have a returns policy?
Absolutely. We want you to be confident bringing Dromeda into your space, which is why we offer a 30-day money-back guarantee on eligible pieces.
If it's not right for your wall, you can return it. To be eligible:
- Your return must be requested within 30 days of receiving your order.
- All three skateboard decks must be returned unused, uninstalled and in their original condition.
- The triptych must be returned in its original packaging so it can be transported safely.
- We may ask for a few photos before arranging the return, simply to confirm the condition of the piece.
Please note: Custom or personalised pieces, including Build Your Own Triptych orders, are not eligible for change-of-mind returns. Items specifically marked as Final Sale or Non-Returnable are also excluded unless faulty or otherwise covered by your rights under Australian Consumer Law.
If your Dromeda arrives damaged, faulty or incorrect, contact us and we'll sort it out.
How long do I have to return the products?
We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.
Can I return my order for a refund?
Sometimes a piece just doesn't work in your space the way you imagined. That's okay.
Dromeda triptychs can be returned within 30 days of delivery for a full refund, provided all three skateboard decks are returned in their original condition, with no damage, marks or signs of installation, and in their original packaging.
Please note: Custom or personalised pieces, including Build Your Own Triptych orders, are not eligible for change-of-mind returns. Any other exclusions will be clearly stated on the relevant product page.
If your Dromeda arrives damaged or there's an issue with your order, contact us and we'll make it right.
Do I have to pay for returns?
No. For eligible returns within Australia, Dromeda will cover the cost of return shipping.
Simply contact us within 30 days of delivery and we'll organise a prepaid return shipping label for you. Your triptych will need to be securely repacked in its original packaging and returned in its original condition.
Please note: Custom or personalised pieces, including Build Your Own Triptych orders, are not eligible for change-of-mind returns.
Any other exclusions will be clearly stated on the relevant product page. Just contact our friendly team here and they will be able to help you along the way.
How long does it take for my return/exchange to be processed?
We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.
How long does it take for my refund to be processed?
We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.
Payment
How secure is your payment?
All jokes aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
What payment types do you offer?
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!
Do you have payment plan options?
Yes, we currently offer Afterpay directly through the product pages.
How do I use a discount code?
Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
I forgot to use my discount code!
Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful team here and they will be happy to help correct this for you. You can also email us directly at hello@dromeda.shop.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
What currency is the store in?
All pricing for our Australian store is listed in Australian dollars (AUD).
Contact Us
I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
I need to cancel or change my order!
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
How do I contact you?
Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at hello@dromeda.shop. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing your Dromeda stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.
Where are you located?
Our Dromeda HQ is located in Melbourne, VIC. Your Dromeda products start their journey to you from our home in the bayside suburbs of Melbourne.
We do offer pick up collection for our Melbourne residents. Come say hi!